Technology & Operations Professional
DRIVING EFFICIENCY | SCALING SOLUTIONS | DELIVERING RESULTSTechnology & Operations Professional
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Hi, I'm Jay, a Creative Tech Geek in Los Angeles.
Hi, I'm Jay, a Creative Tech Geek in Los Angeles.
Here are a few things to know about me:
Born in Houston, I'll always be a Southerner at heart. I get my drive from my Grandad—a WWII reconnaissance pilot whose photos of Omaha Beach were vital to the war effort. My sense of humor and commitment to family are probably best expressed by my tattoo—which has its own mom tattoo. And I believe in bringing your whole self to the table—passion, humor, and a firm conviction that every occasion deserves its own pair of slippers.
I am a technology and operations professional with over 15 years of experience. I specialize in developing targeted solutions that improve efficiency and scale for companies like Warner Music Group. I lead end-to-end projects to design and implement data-driven systems, automate complex workflows, and manage cross-functional initiatives. My core expertise lies in bridging the gap between technical requirements and operational needs, using data and process improvement to deliver clear, measurable results.
I am a technology and operations professional with over 15 years of experience. I specialize in developing targeted solutions that improve efficiency and scale for companies like Warner Music Group. I lead end-to-end projects to design and implement data-driven systems, automate complex workflows, and manage cross-functional initiatives. My core expertise lies in bridging the gap between technical requirements and operational needs, using data and process improvement to deliver clear, measurable results.
CORE VALUES
Meaning: Authenticity · Integrity · Self-developmentParticipation: Community · Support · InterdependenceSecurity: Honesty · Accountability · FairnessUnderstanding: Empathy · ConsiderationCORE VALUES
CORE COMPETENCIES
Strategic & Analytical: Program Management · Strategic Planning · Systems Thinking · GRC (Governance, Risk, & Compliance) · Data Infrastructure · Information Architecture · Technical & Operational AuditsLeadership & Interpersonal: Change Management · Stakeholder Management · Team Building & Training · Public Speaking · Cross-functional Collaboration · Communication & Conflict Resolution · DEIB (Diversity, Equity, Inclusion, & Belonging) · Curiosity · Emotional IQOperational & Process Management: Operations Management · Bias to Action · Trust & Safety · Workflow Automation · AI Implementation · Solution Design & Implementation · Digital Asset Management · Digital Asset Management (DAM) · Quality AssuranceAI & Emerging Technology: Prompt Engineering · LLM Data Analysis · Generative Fill · AI/LLM Research & Synthesis · AI-Assisted Querying/Coding · Tool IntegrationCORE COMPETENCIES
TECHNICAL SKILLS
Data & Analytics: Tableau · Power BI · Snowflake · Excel · ChatCSV · DataRobotMethodologies: Agile · Waterfall · RACI Table · Eisenhower MatrixPM & Ticketing Platforms: JIRA · Asana · Confluence · Smartsheet · Monday.com · Trello · AirTable · ServiceNow · ZendeskLanguages & Markup: SQL · Google Apps Script · JavaScript · HTML · CSS · DDEX · XMLPlatforms & Protocols: AWS · API Integration · S/FTP · Command LineProductivity & Cloud Ecosystems: Microsoft 365 · Google Workspace · Slack · Box · Dropbox · iWork · Adobe AcrobatIndustry Dashboards: YouTube Studio · Spotify for Artists · Apple Music for ArtistsCreative & Production: Adobe Photoshop, InDesign, Experience Manager Assets (AEM/DAM) · Logic Pro · ProTools · Google VidsTECHNICAL SKILLS
WORK EXPERIENCE
Click here to view a detailed list of past work experience.Jump to below to view my project portfolio.WORK EXPERIENCE
COMMUNITY LEADERSHIP
Click here to view a detailed list of volunteer work and community engagements.COMMUNITY LEADERSHIP
CREDENTIALS
IBM (Coursera): Generative AI and LLMs: Architecture and Data Preparation (2026) (view)Vanderbilt University (Coursera): Generative AI for Leaders (2026) (view)Google (Coursera): Project Management (2025) (view)(Coursera): Data Management: Dictionaries, Quality and Communication (2026) (view)University California, Davis (Coursera): SQL for Data Science (2025) (view)Google Digital Academy (Skillshop): YouTube Music Assessment and Certification (2024) (view) · YouTube Music Rights Management Certification (2025) (view)General Assembly: Front End Web Development (2015) (view)The Conservatory of Recording Arts and Sciences: Master Recording Program II Certificate (2010) (view)Texas A&M University: Bachelor of Science, Economics (2009)CREDENTIALS
TRAININGS
Click here to view a detailed list of completed trainings.TRAININGS
Every project tells a story. It starts with a challenge, a question, or a creative spark. My role is to help write the triumphant final chapter for each of them by bridging the gap between creative vision and technical execution.
Every project tells a story. It starts with a challenge, a question, or a creative spark. My role is to help write the triumphant final chapter for each of them by bridging the gap between creative vision and technical execution.
Here are some of the stories I've helped tell so far.
PW: februaryprojectsite01AHere are some of the stories I've helped tell so far.
"Jay brought more structure to our data and infrastructure, helped the team evolve its processes, and built connections with other parts of the business. He has a skill for building process frameworks and thinking through the details."
- Jason Killgore | SVP, Digital Revenue Development, Warner Music Inc.
"The best follow-upper I've ever worked with. Jay's dedication and care for his work goes well beyond the norm, and I have always admired that. A team player who's not afraid to put in the quality effort that really makes a positive difference."
- Alex Alben | Former Head of Level, ADA Worldwide
Reporting Architecture
Reporting Architecture
System Implementation
System Implementation
Team Enablement
Team Enablement
Technical Audits
Technical Audits
Policy Enforcement
Policy Enforcement
"When I handled content claims in the Latin America region, including U.S. Latin at Warner Music Latina and ADA Latin, Jay was key in helping me understand how to proceed and resolve any issues that might arise. He was always open to listening and treated each claim as a source of insight to continuously optimize the process. He made the content claims system easy to understand and approachable."
- Ximena Rojas | Former Director of Business and Legal Affairs, Warner Music Latina
"The restricted artist policy launch meeting Jay led was one of the most organized, well run calls I’ve ever been on at the company."
- VP, Digital Legal Affairs, Warner Music Inc.
Building stronger, more equitable communities is at the heart of my work. I apply my professional experience in operations and leadership to my passion for community engagement, leading and supporting initiatives focused on raising critical funds and awareness for a diverse range of underrepresented and underserved communities.
Building stronger, more equitable communities is at the heart of my work. I apply my professional experience in operations and leadership to my passion for community engagement, leading and supporting initiatives focused on raising critical funds and awareness for a diverse range of underrepresented and underserved communities.
Below are a few of the projects I'm most proud of.
Below are a few of the projects I'm most proud of.
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